Special Ticket Policies for Domestic Flights Affected by Heavy Rain on Amami-Oshima

Heavy rains in the Amami-Oshima area have damaged the island's lifelines.
Special provisions as follows are being provided for domestic ticket cancellations and changes due to this:

1. Applicable tickets

Tickets meeting the below conditions are applicable.

• - Tickets issued on or before October 20, 2010 on routes departing from or arriving in Amami-Oshima.
• - Tickets issued on or before October 20, 2010 held by passengers living on Amami-Oshima.

2. Changes and refunds for applicable tickets

Applicable tickets may be changed to a different flight on the same segment or cancelled. There is no charge for this.
Please contact us for assistance as this cannot be done online.
The valid period of all applicable tickets is extended for 30 days beyond the day after original scheduled departure date.
Also, the refund period is extended for 10 days beyond the day following that.

3. Contact details

JAL Domestic Reservations and Information

0570-025-071*(toll) 7:00 a.m. - 8:00 p.m. daily
A voice guidance system will guide you. Please press "6" for English.

Contact numbers when calling international or from PHS. (toll)

Tokyo

03-5460-0522*

Osaka

06-6344-2355*

Sapporo

011-232-3690*

Nagoya

052-265-3369*

Fukuoka

092-261-2529*

Okinawa

098-863-8522*

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

JMB Award tickets

Domestic flights
JMB Domestic Award Reservation Desk(For Japanese area members only)

0570-025-022*(toll) 7:00 a.m. - 8:00 p.m. daily

Contact numbers when calling international or from PHS. (toll)
Tokyo 03-5460-0311*

• * Regular reservation desk for domestic flights does not accept Award Reservation.
• * The content of conversation with the customer may be recorded or monitored to ensure quality service.

October 21, 2010
Japan Airlines